Doree Bonner International

My experience with this moving company was extremely disappointing. Initially, they presented themselves in a friendly manner and provided their contact information. However, once the contract was signed and the payment was made, a new representative took over. In my case, the lady named Suzanne never answered my calls and would only return them at her convenience, disregarding whether I was available or not. The most frustrating aspect was the constant delays, and her confrontational attitude as if she were a Nobel Prize winner and I was incompetent.

Furthermore, their international partners were just as problematic. They added unexpected expenses, like storage fees, which were never mentioned during our initial discussions with Doree Bonner International. These partner firms appeared uncooperative and seemed solely focused on maximizing profits.

Regrettably, it felt like they were operating like a well-organized group, and I deeply regret ever utilizing their services. I would strongly advise against choosing this company for your moving needs. We are considering to take legal actions as the delay was beyond the timeframe provided us.

Move size: 2 Bedroom Home Service cost: £2800

Relocating provisionally or for good is a stressful matter, as we all know. But having your piano travel to the other side of the world and back if nerve-wracking.

Recently we had to move our daughter's piano from the UK to S'pore To make it clear: for us, this piano is affectionately referred to as "THE BOY". It is more than a pet and we saw it take to the see 'on its own' twice so far. Just to set the background straight.

The most recent relocation started at the end of January 2019 and reached its destination at the beginning of April.

Doree Bonner crew of four mighty lads came to collect 'THE BOY' and I have no words to describe how well it was taken care of, wrapped and loaded on the truck. A few weeks passed and not much happened, probably because of the weather or the normal operations in the warehouse. We saw our dear piano in a very neat crate and we were finally informed that it was loaded on a groupage container and left the shores of Great Britain on a very modern vessel which we were able to track throughout the journey until it docked at S'pore port in less than a month.
On arrival, we could see our "Boy" back home without a scratch.
We have been informed and reassured by the patient and friendly staff of Doree Bonner whenever we made an enquiry. (Not recommended, as these people know their job and re-confirm their good reviews.)
We will use Doree Bonner again with the first opportunity. The black cat on their logo seems truly auspicious. ;D
Thank you, Doree Bonner. We'll ask for your help again with confidence.

Service cost: £1600

I hired Doree Bonner to move my property from the UK to the USA. The property was eventually delivered 4 months later after a 6 to 10 week promised delivery time. Schumacher Cargo Logistics Inc. was hired as the local contractor to get my property from the port to my address. Upon arrival, the driver refused to enter the gated community with the lorry and said he would go to the local U-Haul and hire a vehicle to move my goods into and thereafter deliver the goods to me. For that privilege, he told me that it would cost me $250USD. This is the first time I was ever informed of the extent of that cost. The driver never made any attempt to enter the community to deliver the goods. The narrowest point the vehicle would have to negotiate was 14 feet wide (this is the gate entrance) with a direct approach from the main road. Thereafter, 23 feet and the narrowest and 25 feet wide at the widest point with all parked vehicles outside of this measurement. There was also another entrance which was twice as wide but the driver only used it to exit the property. I feel like I was 'held over a barrel' insofar as the delivery was concerned. If you decide to use either of these companies to deliver your property please make sure you are aware of this scam.

Service cost: £933

Following a major water leak at our property our insurance company arranged for Bonners to take our belongings into storage.From our first contact we found the team to be highly professional and efficient, our worldly goods were carefully packed up and taken away. Six months later our home was 'fixed' and we contacted Bonners to arrange a return date, as promised they called a few days before the agreed return date and confirmed the time they would be with us. True to their word they arrived on time and the team were really helpful assembling wardrobes and ensuring everything was in the right place. Throughout our 6 month ordeal we dealt with many different contractors and Bonners proved to be one of the best.Everything returned safely and no breakages. The cost was met by the insurance company so I do not have that cost.

Service cost: £1000

Packers missed a cupboard full of boxes on a move from UK to USA. This happened two years ago, but only just found this site.Packers did a good job, but they failed to perform a final check. I signed off just seconds before mistake was discovered, but they were not prepared to call the container back (it left maybe 10 minutes prior) They presented an expensive quotation for shipping the missed boxes, and denied all responsibility, packers lying about the details of the mistake. We ended up shipping the extras FedEx (who were half the price!) but they lost a box, and damaged another. We were told the shipment was going by sea all the way, but in-fact it was transferred to a train over the USA which took weeks extra than we were expecting.

Service cost: £5740

DoreeBonner were excellent from start to finish. As the completion date was right in the middle of the holiday period it was difficult getting a firm date from anyone, despite having many quotes. Paul managed to fit me in and his team turned up on time and were very efficient and helpful. They had a long wait before I finally got the keys to the house (long chain) and stayed late to complete my move. They came back the next day to reassemble beds, etc. So grateful for their professionalism and commitment. Thank you guys!

Service cost: £1160

Service Excellent,Informed by telephone backed up by
email, name given of delivery driver, even telephoned to
advise when in area and E.T.A. Guys very polite and knowledgable, punctual and smartly dressed in uniform
Other contractors involved with our insurance claim would be well advised to see how Doree Bonner deal with business as I can not praise them enough and effeciency.
I would gladly use again and recommend Doree Bonner to all my friends and family and business associates.
Thank you to Vicki Eldridge and Margaret Mottram for all there help.

Service cost: £100

Having had a complete disaster with a move handled by Pretlove's, I was scared with this move. We had already lost a number of precious items with Pretlove's. However, this move was wonderful! Everything was beautifully wrapped, we were kept up-to-date, I had one anxious moment, but it was nothing had only been precipitated by previous, bad experience. I can highly recommend Doree Bonner if you want everything to arrive in one piece! Thank you for doing such a splendid job.

Service cost: £1500

This is the 3rd time I’ve used Doree Bonner. I could not have asked for a better service from beginning to end. The lads who did the move were absolutely fantastic, polite, helpful they packed beautifully one day , moved me and unpacked the next day putting most things away for me. They the next day did a removal to my daughter’s house too. If anybody is thinking of moving I would urge you to consider this company.
Thank you Doree Bonner from a very satisfied customer.

Service cost: £2000